Required skills

communication skills to

build relationships determine and confirm client requirements using questioning and active listening as required

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to

accurately analyse record and store data in accordance with organisational requirements

access and use appropriate financial management software spreadsheets and databases

use internet information

selfmanagement skills for complying with ethical legal and procedural requirements

problem solving skills to identify any issues that have the potential to impact on the bookkeeping process or outcome and to develop options to resolve issues when they arise or refer to other professionals as appropriate

organisational skills including the ability to plan and sequence work to provide a timely and professional service

Required knowledge

avenues for identifying other professionals

relevant industry codes of practice

relevant policies and procedures in regard to customer service and techniques

relevant statutory legislative and regulatory requirements regarding the documentation of accounting procedures

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

establish and maintain relationships with clients

research and identify policy and procedure material

develop systems and guidelines for procedures

comply with legislative requirements

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to an integrated financial software system and data

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces or role plays

verbal or written questioning on underpinning knowledge and skills

setting and reviewing workplace projects and business simulations or scenarios

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Relevant parties may include:

Ethical principles and practices may be defined in:

Legislative, statutory, regulatory and industry requirements may include:

Publications and software tools may include:

Systems may include:

Audience may include: